After Installing the Feb 2015 Updates for Office 2013 ProPlus via ClicktoRun, OneDrive no longer opens with the error message:

"Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help. "

The eventviewer info is:

- <System>
  <Provider Name="Microsoft Office 15 Alerts" />
  <EventID Qualifiers="0">300</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-02-11T17:08:53.000000000Z" />
  <EventRecordID>605</EventRecordID>
  <Channel>OAlerts</Channel>
  <Computer>BP-W-7DB824.raydon.com</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Microsoft OneDrive for Business</Data>
  <Data>Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.</Data>
  <Data>702089</Data>
  <Data>15.0.4693.1000</Data>
  <Data />
  <Data />
  </EventData>
  </Event>


I have other office products on here including:

SharePoint Designer 2010

SharePoint Designer 2013

Microsoft PowerBI Designer Preview

and this is installed on Win 8.1 Enterprise

Kind of stumped what is causing this... I see KB2920798  mentions this error message is now added when cant open a document due to a mix of click-to-run and MSI install for office.  I only have click to run for Office 2013 and the MSIs are only for addons in excel (power query) and the additional Microsoft Software...

Anyone have ideas what is causing this and how to resolve?

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I just finished applying March 2015 C2R updated on Office and the same issue recurred.  This time I simply rebooted and it resolved.  My best guess is it has something to do with a locked file that can't be updated but the Office Update installer doesn't prompt to reboot.

• Edited by Glenn Heydolph 18 hours 17 minutes ago Occurred again

I uninstalled SharePoint Designer 2010 and rebooted and it now works...

Request can be closed.

• Marked as answer by Glenn Heydolph Wednesday, February 11, 2015 6:04 PM
• Unmarked as answer by Glenn Heydolph 18 hours 42 minutes ago

I have the same error message but do not have SharePoint designer installed - any ideas?

A reboot resolved it for me.

• Marked as answer by Glenn Heydolph 18 hours 16 minutes ago

This doesn't seem like an actual solution to the problem. We are experiencing this throughout my office as well. Does anyone have any idea which update is causing the issue? I'd like to find it and uninstall it

So it appears this issue is caused by the update KB2020798

http://support.microsoft.com/KB/2920798?wa=wsignin1.0

Which includes the "Improvement":

This update provides you an informative message when you cannot open an Office document on a computer that has both Office 2013 Click-to-Run edition and Microsoft Installer (.msi)-based edition installed. The informative message may resembles following:

Sorry, we can't perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.

Now, I'm getting the message even when I can open the document, despite the fact that the KB says it is supposed to show only when users Cannot open a document. I have MSI office ProPlus and click to run One Drive business and I've never had any issues. So I think there might be an issue on Microsoft's end with this update

Same problem here. Just opening Excel triggers the error.

Also I am no longer able to open excel sheets from our Sharepoint 365 site. If I try an error shows:

Sorry, we couldn't open HTTPS:\\xxxxxxxxxxxx    (xxxxxxxxxx being the URL to the sharepoint file).

Anyone tried removing KB 2920798 ? Does this fix the issue ?

yep removing the Update works, but it want s to re-install itself , so you have to hide it

I have the same problem. But I have Czech versions of the Word and OneDrive for Business ("OneDrive pro firmy").

I do not have the SharePoint Designer nor update KB2020798. I received KB2920746 on 11th February (plus other updates for Office, but any other for OneDrive for Business). Anyway, uninstall of the KB2920746 doesn't help.

The error in Czech:

Microsoft Word
Je nm lto, ale tuhle akci nememe provst. Na potai mte nainstalovan nekompatibiln produkty Office. Pokud mte sprvce, podejte ho o pomoc.
P1: 702089
P2: 15.0.4693.1000
P3: 
P4: 

It helped me to unistall OneDrive for Business (Onedrive pro firmy) - displeasing solution, right?;-(

• Edited by Jan Mach Monday, February 16, 2015 12:51 PM corrected KB number
• Proposed as answer by Maxim Kislitskiy Tuesday, February 17, 2015 8:14 AM

We have the same problem. I tried to uninstall OneDrive for business, but that doesn't do the trick. There is no SharePoint Designer installed. The only thing that 'works' is uninstalling Office 2013 and re-installing it. Removing update KB2920798 also doesn't fix the problem.

Is there something else I can try?

We are having the same problem at our organization.  Our best theory is that the C2R version of OneDrive for Business was installed by our customers as part of clicking on the "Sync" button in the web interface.  It's not a perfect theory, as some are using the correct MSI-based and updated client after clicking this button, but it's our best guess at this point.

What is irritating is that Microsoft will include these error messages in a hotfix, but still allowed the incompatible products to be installed alongside each other in the first place.

We found the issue to be that some users had the standalone version of OneDrive for Business - the one you find here - and when we upgraded them to Office 2013 ProPlus, the MSI version of OneDrive for Business.

Uninstalling the KB update allows them to open documents local to their machine, but would still break on SharePoint/OneDrive documents.  Uninstalling this standalone client fixed them up.  More info here

Also, some users found once they uninstalled the standalone OneDrive client, they couldn't directly edit documents in SharePoint anymore - they had to download them first.  If you run into this issue, run a repair on Office 2013 - it fixes an addon in IE that allows this functionality.

Hope that helps!

• Edited by Q-Tech Wednesday, February 18, 2015 9:17 PM

UPDATE & REBOOT worked for me. Didn't uninstall anything.

I suspect MSFT fixed this pretty quickly.

I think the right answer was from Daragh although I didn't get it at first. I tried to check against windows updates for further updates to fix it but none worked. Then I did this and it fixed the problem:

• Start an Office 2013 application, such as Microsoft Word 2013.
• On the File menu, click Account.
• For Office 2013 Click-to-Run installations, an Update Options item is displayed. Select the Update Now option.
• Wait for it to finish
• Done - Hope it helps

I don't have any other versions of anything sharepoint, office msi etc. so this was the only way to fix the problem. I had these in the past but I've removed them although I suspect that residue files may have cause the problem to begin with. Irrelevant though.

• Proposed as answer by MadPAM 19 hours 38 minutes ago

I thought I had the problem J Novak suggested.

I was sent an invitation to access a OneDrive folder by a colleague. Despite there OneDrive already being on my computer as part of the Office 2013 installation, the link took me to the online site. From that site I clicked Sync, which I believe may have installed the C2R version. The error message started popping up whenever I opened a file, and I could no longer open files via my OneDrive.

I couldn't find a way to uninstall this version (didn't show in remove programs), so I reverted to my system state before the install via System Restore.

In order to locally sync the shared folder I right-click on the OneDrive tray icon and select 'Sync a new library' then paste the link I was originally emailed.

No longer getting the error and can load files from my drive and the shared one.

--------------------------

Update: installed all the Feb updates that were removed with the system restore and the problem is occurring again. I cannot open any OneDrive/sharepoint files.

--------------------------

My Resolution:

I couldn't find a KB2920798 update to uninstall. The only recent OneDrive for Business update was KB2920746. I uninstalled it, rebooted and I am no longer having this problem. I do note that this didn't appear to solve Jan Mach's troubles above....

• Proposed as answer by Ollie N Thursday, March 12, 2015 12:21 AM
• Edited by Ollie N Thursday, March 12, 2015 12:23 AM
• Unproposed as answer by Ollie N Thursday, March 12, 2015 12:23 AM
• Proposed as answer by Ollie N Thursday, March 12, 2015 12:23 AM

I encountered this problem for the first time today, which wasn't resolved by either installing Windows Updates (to Windows 7 Home Premium) or by a full reboot. I don't know why I had to update my Office 365 manually given I have automatic updates enabled in my Office 365 account, but this solution has solved the problem for me - thanks!

• Edited by IanBrownHome 18 hours 12 minutes ago